Fleshing out the principles of good administration is an interest of mine, so I was intrigued to see, via Slaw, that the British government has created a list of design principles for its new digital service:
With some modifications, there are principles here that all administrators can apply. Take number 8 for instance. Maintaining focus on services, rather than institutions, is salutary guidance. Empire building by internal actors is not appropriate. Administrative structures are not ends in themselves. It is the needs of those being served which count. Good on the designers for starting with those.
- Start with needs
- Do less
- Design with data
- Do the hard work to make it simple
- Iterate. Then iterate again.
- Build for inclusion
- Understand context
- Build digital services, not websites
- Be consistent, not uniform
- Make things open: it makes things better